FAQs

Olivia Costa avatar Tiffany Stone avatar Popular Chips avatar
15 articles in this collection
Written by Olivia Costa, Tiffany Stone, and Popular Chips

Social networks available on Popular Chips

A quick guide on the various social networks analytics available on Popular Chips
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Live/Campaign: Filter/Unfilter IG stories

What is Filter IG stories and what is the best practice?
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Why is Internet Explorer/Edge Expelled ?

Which Browser should I use to access Popular Chips?
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Live: Edit/Extend campaign period

How to change Live campaign report dates
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Live: Data for Instagram (IG) Stories

Why there is no data for IG Stories and How to input it yourself
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

What is a Verified Account?

Tiffany Stone avatar
Written by Tiffany Stone
Updated over a week ago

Contact Popular Chips

How to get in touch with our Customer Success team
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Why can't I see the Gender-Age combined data under Compare report?

Tiffany Stone avatar
Written by Tiffany Stone
Updated over a week ago

Live/Campaign: What Are the Green/Red Boxes?

KPIs and Benchmarks for Campaign Reports
Popular Chips avatar
Written by Popular Chips
Updated over a week ago

If a Live report has gone live and I add in more influencers, hashtags and mentions, does the report update immediately or is there a certain amount of time that I have to wait before the report is ready again?

Tiffany Stone avatar
Written by Tiffany Stone
Updated over a week ago

What are "Generic" followers under "Gender"?

Followers are categorised in 3 Genders: Females, Males and Generic
Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Listen: How to aggregate posts from a specific Country

Tiffany Stone avatar
Written by Tiffany Stone
Updated over a week ago

Is "Collaborations" based on paid partnerships?

Olivia Costa avatar
Written by Olivia Costa
Updated over a week ago

Listen: Difference between Hashtags & Filter by Hashtags

An in-depth view of these two features.
Popular Chips avatar
Written by Popular Chips
Updated over a week ago

Private Accounts on Popular Chips

How Popular Chips respects the privacy of Private Accounts on Instagram
Popular Chips avatar
Written by Popular Chips
Updated over a week ago